Terms & Conditions

Welcome to Lumani Systems. These Terms & Conditions explain the guidelines governing the use of our website, product enquiries, orders, delivery, installation, warranty and related services for aluminium windows, doors, façades and architectural glazing systems.

At Lumani Systems, we believe in clear communication, documented processes and accountability at every stage. We encourage customers, architects, builders and project partners to review these terms before proceeding with any purchase or project engagement.

By accessing www.lumanisystems.com, you agree to comply with the website-related terms outlined below. Product purchases and project services are additionally governed by the applicable quotation, order confirmation, written agreement and warranty documentation.

1. Website Usage

The Lumani Systems website provides information about our aluminium window systems, doors, façades, skylights, projects and associated services.

Visitors agree to use the website lawfully and must not engage in activities that could damage its functionality, compromise security or interfere with other users' access.

We reserve the right to update, modify or remove website content whenever necessary.

2. Product Information & Technical Specifications

Lumani Systems provides information about aluminium windows, doors, sliding systems, façade solutions and related architectural products to help customers make informed decisions.

Product specifications, dimensions, glazing options, finishes and performance ratings may vary depending on the selected system and configuration.

While we aim to maintain accurate and updated information, website content is provided for general reference. Final technical requirements, product availability and project-specific specifications must be confirmed through approved drawings, quotations and relevant documentation.

3. Quotations, Orders & Payments

All enquiries and quotations are subject to product availability, technical feasibility and project requirements.

An order is considered confirmed only after acceptance in accordance with the applicable order terms.

Payment schedules, applicable charges and other commercial conditions will be communicated and agreed upon during order finalisation.

Any changes to confirmed specifications, quantities or project requirements may affect the final cost and delivery schedule.

4. Design Approvals & Project Specifications

Accurate technical planning is essential for aluminium window, door and façade installations.

Customers, architects and project representatives should carefully review submitted drawings, measurements, glazing selections, finishes and other relevant details before providing approval.

Where applicable, project-specific changes should be documented and approved by the authorised parties before implementation.

Lumani Systems follows a process-driven approach intended to minimise unnecessary revisions, communication gaps and avoidable execution delays.

5. Delivery & Installation

Delivery schedules depend on the selected systems, project size, manufacturing requirements and installation location.

Estimated timelines will be communicated during order confirmation and may be affected by transportation, weather, site readiness or circumstances beyond reasonable control.

Delivery charges, where applicable, will be clarified before order finalisation.

Customers are advised to inspect delivered materials and promptly report any visible damage or discrepancies.

Installation arrangements, site access, required civil work and related responsibilities will be governed by the agreed project scope.

6. Order Cancellation & Returns

As many aluminium window, door and façade systems are manufactured or fabricated according to individual project specifications, confirmed orders are generally not eligible for cancellation or return.

Cancellation requests must be submitted within 24 hours of order confirmation, subject to the applicable order conditions.

Custom-made or specially fabricated products are not eligible for cancellation or return under the existing policy.

Claims relating to manufacturing defects or delivery damage will be reviewed in accordance with the applicable purchase terms and relevant legal requirements.

7. Warranty & After-Sales Support

Lumani Systems provides a 10-year warranty on aluminium profiles and coating, subject to the specific warranty terms and coverage applicable to the purchased products and services.

The scope of coverage, applicable exclusions, service procedures and customer responsibilities will be communicated through the relevant warranty documentation.

Customers should retain their invoices, order confirmations and warranty records for future reference.

Our approach to after-sales service emphasises defined communication channels, documented processes and timely handling of service requests.

8. Maintenance & Product Care

Proper use and regular maintenance contribute to the long-term functionality of aluminium windows, doors and façade systems.

Customers should follow the recommended cleaning, operation and maintenance guidelines provided for their selected products.

Any service request or concern should be communicated through Lumani Systems' designated support channels.

Specific maintenance obligations and warranty exclusions, if applicable, will be governed by the relevant product and warranty documentation.

9. Intellectual Property Rights

All website content, including text, photographs, product descriptions, technical illustrations, graphics, logos, designs and other materials, belongs to Lumani Systems or its respective owners and licensors.

Unauthorised reproduction, modification, distribution or commercial use of this content is prohibited without prior written permission.

10. Limitation of Liability

Lumani Systems makes reasonable efforts to maintain accurate website information and reliable access to its digital services.

However, website availability and uninterrupted access cannot be guaranteed at all times.

To the extent permitted by applicable law, liability relating to website use, product purchases and project services will be subject to the relevant contractual terms and legal requirements.

Nothing in these Terms & Conditions is intended to exclude rights or remedies that cannot lawfully be excluded.

11. Changes to Terms & Conditions

Lumani Systems may revise these Terms & Conditions to reflect changes in business operations, products, services or applicable requirements.

The updated version will be published on this page with its revision date.

Visitors are encouraged to review this page periodically.

12. Order Modifications & Cancellation

Once an order is confirmed, changes to window sizes, profiles, glass specifications, colours or configurations may affect pricing and delivery schedules.

Specially ordered or custom-manufactured systems may be non-cancellable and non-modifiable. All changes require written approval and are subject to technical feasibility.

13. Contact Lumani Systems

For enquiries regarding these Terms & Conditions, product specifications, order-related matters or after-sales service, please contact: