Privacy Policy

Welcome to Lumani Systems, a provider of premium aluminium windows, doors and façade systems in India.

At lumanisystems, we respect your privacy and are committed to protecting the personal information you share with us.

This Lumani Systems Privacy Policy explains how we collect, use, store and safeguard personal information when you visit our website, explore our aluminium window and door solutions, submit a project enquiry, request a quotation or contact our team.

By using our website, you acknowledge the information provided in this Privacy Policy.

1. Information We Collect

Lumani Systems may collect personal and technical information when visitors interact with our website, submit enquiry forms or request information about our products and services.

Personal Information

Depending on your interaction with our website, we may collect:

• Full name, email address and contact number.
• City, location and residential or project address.
• Professional details, including architect, builder, consultant, contractor or homeowner.
• Project requirements, estimated budget and window or door specifications.
• Information submitted through contact forms, quotation requests and service enquiries.
• Details shared during project consultations and customer support communications.

Website Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address and approximate geographic location.
• Browser type, device information and operating system.
• Website pages visited and browsing interactions.
• Referral sources and website traffic information.
• Cookies and analytics data.

This information helps us understand website performance and improve the experience of visitors exploring Lumani Systems products and services.

2. How Lumani Systems Uses Your Information

We use personal information for legitimate business purposes related to our aluminium window, door and façade solutions.

These purposes may include:

• Responding to customer enquiries and providing product information.
• Preparing quotations for aluminium windows, doors and façade systems.
• Scheduling project consultations, technical discussions and site visits.
• Coordinating product selection, manufacturing, installation and project execution.
• Providing customer support, maintenance assistance and after-sales services.
• Communicating project updates and responding to service requests.
• Improving website navigation, functionality and overall user experience.
• Sharing relevant product updates, company information and promotional communications where permitted.
• Meeting applicable legal and regulatory obligations.

We aim to use personal information only for purposes relevant to the services requested or otherwise permitted by applicable law.

3. Sharing and Disclosure of Personal Information

Lumani Systems respects the confidentiality of customer and project information.

We do not sell or rent personal information to third parties.

Where necessary, information may be shared with:

• Authorised Lumani Systems employees and departments.
• Project coordination and installation teams.
• Service providers supporting website operations and customer communications.
• Business partners involved in fulfilling customer requirements.
• Legal or regulatory authorities when disclosure is required by applicable law.

We seek to limit information sharing to what is reasonably necessary for the relevant business purpose.

4. Cookies and Website Tracking Technologies

The Lumani Systems website may use cookies and similar tracking technologies to improve website functionality, analyse visitor activity and provide a more convenient browsing experience.

Cookies may help us:

• Understand how visitors navigate our website.
• Identify frequently visited product and service pages.
• Analyse website traffic and performance.
• Improve website content and usability.
• Support relevant digital marketing activities where permitted.

Visitors can manage or disable cookies through their browser settings.

Please note that disabling certain cookies may affect some website functions.

Where required by applicable law, consent will be obtained before non-essential cookies are used.

5. Data Security and Protection

At Lumani Systems, we recognise the importance of protecting customer information, project details and website enquiry data.

We take reasonable technical and organisational measures to safeguard personal information against:

• Unauthorised access or disclosure.
• Accidental loss or destruction.
• Improper use or alteration.
• Unauthorised processing or distribution.

Although we take reasonable precautions, no internet-based system or electronic storage method can guarantee absolute security.

6. Data Retention Policy

Lumani Systems retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Information may be retained to:

• Respond to customer enquiries and quotation requests.
• Maintain relevant project and customer records.
• Provide installation, warranty and after-sales support.
• Manage ongoing business relationships.
• Comply with applicable legal and regulatory obligations.

When personal information is no longer required, appropriate measures are taken to delete or securely dispose of it.

7. Your Privacy Rights

Lumani Systems respects the privacy rights of website visitors, customers and business partners.

Subject to applicable data protection laws, you may request to:

• Access personal information you have shared with us.
• Correct inaccurate or outdated information.
• Request deletion of personal information where legally permitted.
• Withdraw consent for processing based on consent.
• Opt out of marketing and promotional communications.

To exercise these rights or raise a privacy-related concern, please contact Lumani Systems using the details provided below.

8. Third-Party Websites and External Links

Our website may contain links to third-party websites, including product manufacturers, technology partners, social media platforms and external information resources.

These external websites may have independent privacy policies and data collection practices.

Lumani Systems is not responsible for the content, security or privacy practices of third-party websites.

We recommend reviewing their respective privacy policies before sharing personal information.

9. Children's Privacy

The Lumani Systems website primarily provides information about premium aluminium windows, doors, façade systems and architectural solutions.

Our website is not specifically intended for children.

We do not knowingly collect personal information from children without appropriate authorisation.

If we become aware that personal information has been collected improperly, we will take appropriate steps in accordance with applicable law.

10. Updates to This Privacy Policy

Lumani Systems may periodically update this Privacy Policy to reflect changes in:

• Website functionality and digital services.
• Business operations and customer communication practices.
• Data protection requirements.
• Applicable laws and regulations.

Any changes will be published on this page with an updated revision date.

We encourage visitors to review this Privacy Policy periodically to stay informed about how their information is handled.

11. Contact Lumani Systems

If you have questions about this Privacy Policy, website data collection or the handling of your personal information, please contact us.

For product enquiries, project consultations or assistance with aluminium window and door systems, please visit our Contact Us page.